Warranty Policy

Fire-Lens warranty policy

All Fire-Lens products and accessories are covered under the section of manufacturer warranty. Please take a look of the below mentioned products and accessories for warranty coverage details. The applicable warranty service type shall be “Repair” only unless otherwise specified.

Category

Description

Warranty Period

Bluetooth Speaker

Main Device

12 Months

Accessories

3 Months

Smart Watch

Main Device

12 Months

Accessories

3 Months

Gaming Headphones

Main Device

12 Months

Accessories

3 Months

Truly Wireless Earbuds

Main Device

12 Months

Accessories

3 Months

Bluetooth Headphones

Main Device

12 Months

Accessories

3 Months

Wired Earphone

Main Device

6 Months

 

Fire-Lens Warranty Guidelines

The Fire-Lens warranty is confined to the first purchaser of its products and is non- transferable. The services related to warranty are limited to repair of the product and is at the own discretion of Fire-Lens.

For any claim under this Warranty, Fire-Lens will, at its discretion, repair any malfunctioning Fire-Lens Smartwatch and replace if cannot repair by using new or factory-refurbished products. *Factory refurbished products will have performance characteristics equal to those of new products. The repaired product will not include the original packaging and accessories. All repaired products under this Limited Warranty will become the property of Fire-Lens

When you claim a warranty you have to present the following:

  1. The Device with the box
  2. The original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, GST number, and valid serial number in case of serialized products.

Warranty Exclusions

  • Any physical damage to the Fire-Lens Smartwatch shall render the warranty null and void.
  • Wear and Tear including damage to the surface coating of the Fire-Lens Smartwatch.
  • Accident, misuse, neglect, fire, water, lightning, or other acts of nature.
  • Appearance/ functioning of the watch not to the liking of the customer
  • Cosmetic damage - Related with the colour coating, rubber coating of casing, logo print erase, key print erase and the damage of casing
  • Warranty will stand null and void if the damage caused to the Fire-Lens is due to use of non-standard/ sub-standard batteries, hands-free, memory card & charger etc. or such other electronics devices, consumables and accessories.
  • Any product(s) damaged or rendered unusable due to purposes other than its normal intended use, mishandling, use in inappropriate operating environments, or abnormal use.
  • Failure to use the Fire-Lens Smartwatch in accordance with the User's Guide that may accompany the product, or any other abuse or neglect.
  • Damage resulting from improper packaging during transportation of the Fire-Lens Smartwatch to any Fire-Lens Service Center or authorized service partner.
  • Damage resulting from improper use or installation of third-party products.
  • Consumable products, such as batteries, that require periodic replacement during normal use.
  • External causes, including electric power fluctuations, usage of charging adapter more than 5V or fast charging adapters
  • Defects due to beyond control like lightning, abnormal voltage and any component burn due to that, or failures due to power surge and acts of God will not be covered.
  • Software-related faults resulting from incorrect installation of software (except where the software is installed by Fire-Lens), failure to perform any purpose other than its intended purpose, or the presence of viruses or bugs.
  • Servicing, repairs, modifications, or handling by unauthorized personnel or the use of products not manufactured and/or sold by Fire-Lens or its authorized Service Centers

 

Fire-Lens reserves the right to refuse service to any customer for reasons furnished in writing.

In the event of obsolescence of a product or any other reason whatsoever, if Fire-Lens not able to repair the product during the warranty period, Fire-Lens will have the option to offer a product with equivalent features. The decision of Fire-Lens in this regard shall be final. A charge of 150 will be incurred by the customer as pickup charges

Types Of Physical Damage

1. Screen Damage:

      • Scratches: The screen can get scratched from contact with hard or abrasive surfaces.
      • Cracks: A sharp impact or a drop can lead to cracked or shattered screens.
      • Water Damage: Water-resistant ratings have limitations, and exceeding the specified depth or pressure can lead to water entering the watch

      2. Impact Damage:

      • Dents and Dings: Dropping or hitting the smartwatch against a hard surface can result in dents or dings on the casing.
      • Internal Damage: Hard impacts can also damage internal components, affecting the smartwatch's functionality.

      3. Water Damage:

      • Water-resistant ratings have limitations, and exceeding the specified depth or pressure can lead to water entering the watch classifying it as water damage.

      4. Band & Strap Damage:

      • Wristbands and straps can wear out, break, or become damaged over time, affecting the watch's wearability.

      5. Button and Crown Damage:

      • Physical buttons or crowns on a smartwatch can become stuck, unresponsive, or damaged with extended use or misuse.

      6. Battery Damage:

      • Overheating or puncturing the battery can result in damage to the smartwatch and potential safety hazards.

      7. Connector Damage:

      • Ports and connectors can become damaged through repeated use, making it difficult to charge the smartwatch or connect it to other devices.

      8. Frame or Casing Damage:

      • The outer frame or casing of the smartwatch can get scratched, dented, or chipped through daily wear and tear.

      9. Strap Pins and Lugs:

      • If the strap pins or lugs break or wear out, the smartwatch may fall off the wrist.

      10. Software and Data Corruption:

      • Physical damage can sometimes lead to software issues or data corruption, affecting the functionality i.e Lines On Display/Display Whitening/Display Flickering of the smartwatch.

      **Fire-Lens will not offer repair services for these issues. It's important to clarify that in cases of physical damage, the warranty for the watch is no longer applicable.

      Service & Technical Support

      1. Repair will be carried out through Fire-Lens's Support Centre
      2. Fire-Lens will provide general service and technical support to all customers in accordance with prevailing service and technical support policies, which may vary from product to product.
      3. The time taken for repair and in transit, whether under warranty or otherwise, shall not be excluded from the warranty period.

      4. Fire-Lens reserves the right to revise its general and optional service and support programs and the associated terms and conditions from time to time. Service or support will not be provided until full payment for the product and/or service has been made.

       

      Coverage of above-mentioned charges -

      1. Customer with above issues that comes within the initial 7 days of purchase will be repaired the product without additional charges
      2. For Replaced products –
      1. Issue arising within the initial 7 days of delivery the replacement of the unit shall be approved
      2. Issue arising post 7 days of the delivery with the replacement unit will be denied